The Singing Tutor - Online singing lessons

Help

I've Downloaded my E-Book ! What Do I Do Next?

1.Once you have payed and downloaded your singing Tutor Program, you will receive confirmation of payment and a link to download the E-Book .Zip file

2. Choose a file in your computer and save the Zip file to this destination folder.

3. To open the file you will need to use a Zip file programme. Windows XP has a built in program for unzipping, but if for any reason you do not already have a program to unzip, you can download the excellent Winzip program (it's free to try).

Download and install the Programme, open the Zip file and you will find Your E-Book, Virtual Piano, Audacity Recording Studio and README file.

Download Problems

99.9% of problems with ordering can be attributed to customers having cookies disabled in their browser or their security / privacy settings set too high. Some customers (especially those using AOL browsers) may receive an error code 3005.

Cookies are used by most secure sites and shopping cart systems to keep track of order data. Busy websites like ours can have a large number of customers ordering at any one time. In order to keep the contents of your shopping cart unique to you, a cookie is created which distinguishes
you from the other customers who may be on the website at the same time. If cookies are turned off in your browser you cannot place an order.

PayPal in particular may indicate an error such as: "Unexpected error: 3005. We are experiencing temporary difficulties. Please try again later."

In this case turn your cookies on, refresh the page or close the window, bring it up again, and make your purchases. After your purchases you may turn your cookies back off if you wish.

Here's how to enable cookies:

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If your Internet Explorer browser version is above 5.0, you will need to enable session cookies.
1. From the Tools menu in IE 5 or 5.5, click Internet Options.
2. The Internet Options dialog box will open.
3. Click the "Security" tab.
4. Click the Internet icon. (If you are on a local area network, you must also repeat this procedure with the Local internet icon selected.)
5. Click Custom Level. The Security Settings dialog box opens.
6. From the Settings list, scroll down to Cookies.
7. Under the Allow cookies that are stored on your system option, click Enable and then click .... "OK".
8. Under the Allow per session cookies (not stored) option, click Enable and then click "OK"
9. Click "OK" to close the Internet Options dialog box.

Also make sure that your PRIVACY settings are not set too high (as this can block the shopping cart from tracking your purchases too). Privacy settings can be found in Internet Explorer under <Tools/Internet Options/Privacy> and should be set to "medium"

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To accept cookies using Netscape in Windows:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Advanced".
4. Where it says Cookies, select either Accept all cookies or Accept only cookies that get sent back to the originating server radio button.
5. Click "OK".
6. Go back to the Web and click the Reload button. You should receive the most recent versions of our web pages.
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To accept cookies using Netscape on a Macintosh:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Advanced".
4. Where it says Cookies, select either Accept all cookies or Accept only cookies that get sent back to the originating server radio button.
5. Click "OK".
6. Go back to the Web and click the Reload button. You should receive the most recent versions of our web pages.
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AOL Browsers

AOL browsers behave differently to all others and it is preferable that you do not use the AOL browser. Use Internet Explorer or Netscape Navigator to make purchases unless you are familiar with the way AOL handles cookies and security settings (even different versions of AOL have been known to behave differently). To do this, begin your internet/dial-up connection as normal via AOL, but when connected, minimize the AOL browser and use Internet Explorer instead (the big blue "e" icon).

Zip Files

By now, most users will have encountered zip files at some time in their computer using life. Most computer files can be "zipped" to make them smaller and easier to manage, especially when they need to be transferred quickly over the internet. Some file extensions can be confusing to browsers and operating systems. For this reason, all our downloads have been "zipped" (they have the file extension .zip) which prompts your browser to download and save. When you have downloaded your purchase it can be unzipped in a couple of clicks of the mouse to restore it to it's original file extension. Windows XP has a built in program for unzipping, but if for any reason you do not already have a program to unzip, you can download the excellent Winzip program (it's free to try). Once unzipped and saved to your prefered folder, The E-Book can be opened using Acrobat Reader version 6 or above (see README file in your download).